Refund policy

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unworn, unused, and unwashed

  • With original tags attached

  • In original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at hammad2408f@aptechorangi.com within 7 days of delivery.
Returns must be approved before sending the item back. Items sent without prior approval will not be accepted.

Once your return is approved, we will share instructions on where and how to send your parcel.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at hammad2408f@aptechorangi.com so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Gift cards

  • Customized or made-to-order items

  • Innerwear, accessories, or personal-use clothing (for hygiene reasons)

Exchanges

We do not offer direct exchanges.
If you wish to change an item, please return the original item (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you about the approval status.
If approved, the refund will be processed to your original payment method within 7–10 business days.
Please note that banks or payment providers may take additional time to reflect the refund.

If more than 10 business days have passed since your refund approval, please contact us at hammad2408f@aptechorangi.com.